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Healthcare & Clinics Operational Manual

Hospital & Healthcare ERP User Manual

Comprehensive standard operating procedures for hospital directors, OPD receptionists, doctors, nurses, pharmacists, and lab technicians: patient registration (UHID), doctor consultations, bed allocations, pharmacy inventory, and insurance billing.

Quick jump:5-Step Setup·Module SOPs (3)·Role Checklists·Hardware Setup·FAQs

Quick Setup

Hospital & Clinic ERP Onboarding in 5 Steps

Follow this step-by-step sequence to configure masters and launch your live portal in under 48 hours.

011

Hospital Departments & Wards

Setup departments (Cardiology, Ortho, Pediatrics, General Medicine), OPD clinics, and IPD ward beds (ICU, General, Private).

022

Doctor Duty Rosters & Consultation Fees

Register consulting physicians, surgeons, OPD visiting hours, consultation fees, and emergency shifts.

033

Pharmacy & Diagnostic Lab Catalog

Import medicine inventory (generic names, batches, expiry dates) and laboratory test packages with normal ranges.

044

UHID Numbering & Reception Setup

Configure Unique Health Identification (UHID) prefix, token display monitors, and thermal prescription printers.

055

Go Live: OPD Registration & Bed Tracking

Begin issuing patient OPD slips, recording doctor e-prescriptions, and managing indoor admissions.

Operating Procedures

Standard Operating Procedures (SOPs)

Showing 3 operational workflows in Hospital & Clinic ERP

Step-by-Step Procedure

1
Register Patient & Generate UHID

Capture patient name, age, gender, mobile, address, and generate permanent Unique Health ID (UHID).

2
Select Consulting Doctor & Clinic

Choose department (e.g., Orthopedics); system calculates doctor consultation fee.

3
Issue Printed OPD Token Slip

Print token slip with token number, estimated wait time, doctor room number, and barcode.

4
Real-Time OPD Queue Display

Waiting area display screen calls patient token numbers as doctors complete consultations.

Key Capabilities & Automations

  • Instant return-visit patient lookup by mobile or UHID barcode
  • Daily OPD footfall statistics and doctor-wise collection registers
  • Emergency casualty triage fast-track flag
  • Thermal slip printer integration for 1-second reception slips

Pro Tip: Scanning the patient's UHID card barcode immediately brings up their complete past medical history and prior prescriptions.

Role Governance

Daily Desk Checklists for Hospital & Clinic ERP

Role-based access ensures each staff desk sees only what they need for rapid daily workflows.

Hospital HeadStandard Operating Checklist

Medical Superintendent / Director Operating Manual

Hospital-wide clinical oversight, bed occupancy rates, doctor productivity, infection rates, and revenue.

Daily Actions & Routines

Monitor live bed occupancy across ICU and general wards
Review daily OPD consultation footfalls and surgical schedules
Ensure regulatory compliance with biomedical waste and clinical records

Hardware Setup

Hardware & Device Peripherals

Connect your existing printers, scanners, and biometrics seamlessly.

OPD Thermal Token Printers

Prints instant patient token and consultation fee slips in under 1 second.

Pharmacy Barcode Label Scanners

Scan medicine strips and bottles to verify batch and expiry date instantly.

Waiting Area Token Display Monitors

Connects via HDMI to any standard TV screen to show live calling token numbers.

Frequently Asked Questions

Hospital & Clinic ERP Operations FAQ

Common operational questions regarding day-to-day screens and workflows.

Yes. Every patient receives a permanent unique UHID number. Even after years, searching their mobile number or UHID pulls up their complete medical history, lab reports, and previous prescriptions.
Assisted Onboarding

Need Guided Training for Your Hospital & Clinic ERP Team?

Our deployment specialists provide full onboarding assistance: importing master data, setting up roles, and providing live staff video walkthroughs.

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